The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
TrueFortune Casino - Player’s withdrawal has been delayed.
Amount: $450
TrueFortune Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
TrueFortune Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Hello, my issue is of course with my withdrawal. I did a deposit bonus, completed the playthrough requirements and requested my withdrawal. That was on September 23, 2022. It’s now October 15, 2022. Whenever I contact support to ask about the status of my withdrawal they tell me that they will contact my account manager. I’ve also emailed my account manager multiple times with no response. Help in this matter would be greatly appreciated.
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2 years ago
Dear joshapthorp,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it was your first withdrawal in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
I really hope so. Aside from withdrawal speed I enjoyed this casino and their bonus offers.
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2 years ago
Well today is the 18th business day since my account was verified. According to them I should receive payment today. So far nothing?
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2 years ago
Is anyone gonna help me with this? It’s been over 18 business days and I’ve received nothing?! No payout…no response to my emails to my ‘account manager’? Who told me I was to receive my payout no later than friday(yesterday).
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2 years ago
Update: I’ve been paid by True Fortune. Although they only paid me 333 not the 450. With no explanation. I do believe it was probably 350 but with the fluctuations of bitcoin it ended up at the 333 value. Thank you for your assistance in this matter. I’m glad I was paid out but the withdrawal time frame is a bit ridiculous in my opinion. Thanks again
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, joshapthorp, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
