True Blue Casino - Withdrawal has been delayed after player’s account verification.

Express  withdrawal was approved on the 30th August and still has not been paid even after I have sent multiple ID emails as requested and documentation including a photo of me holding an ID card and the local newspaper which I thought was rather bizarre!!

No emails replied too, multiple excuses, I am sick of this, they should be reported to the Australian Gambling Authority

Dear Fiona,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your problem. I fully understand how frustrating it must be to wait for your winnings for 6 weeks. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use.

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

I have sent multiple emails with my correct account details and other numerous ID documents and do not get any reply from this casino. I had one express withdrawal back in May which took 6 weeks to be paid out using the same bank details so I fail to see what the problem is with this current withdrawal.. This is now seven weeks with no pay out, multiple excuses and requests for further ID. This is appalling and I am beginning to believe this is a scam unlicensed casino as detailed in google reviews

My withdrawal method is again direct credit to my check account with all details as previously recorded.

Hi Fiona, 

I understand that our customer Service team have been in contact with you since Tuesday this week in an effort to get you paid ASAP via an acceptable payment method.  

Sincerely

Steven  

Dear Fiona,

Please see response from the casino. I truly believe that this issue will be solved promptly, and you will receive your money in the following days. Please do not hesitate to contact me with any update. 

Best regards,

Petronela 

Yes true Blue has been in contact offering me Bitcoin which will be a scam also, I have no interest in Bitcoin, I want my withdrawal paid into the account I have given them or the card with which I made deposits but I have been told no, they cannot deposit into those accounts/card. Happy to take the money from them but won't pay out.

1 This is a scam casino operating from the Czech Republic unlicenced.

2 They have no intention of paying myself or anyone else.

3 Send multiple excuse emails just wasting everyone's time.

4 Offering Bitcoin, don't accept it, it be will be another scam.

5 Litigation as discussed to follow.

Dear Fiona,

I truly understand how difficult and frustrating this situation must be for you. In our review of the True Blue casino, we highlighted issues with longer-than-usual withdrawal waiting times (please see the link below). At this time, I would like to recommend using bitcoin payment. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. Thank you for your understanding and please let me know as soon as you have any update. 

Best regards,

Petronela

https://casino.guru/True-Blue-Casino-review

It is not safe, I know I will not get paid

This is the reply from TrueBlue, if they can accept deposits from a Mastercard then they can pay back to it, I received one bank withdrawal back in May so why can it not be done again????????????????????????

There is one local Bitcoin ATM, the only one in Auckland is not in use at this time, so what chance have I got of any money being paid to me?????  I will not accept BITCOIN, I want a bank deposit to my bank account in Auckland, all details are correct so I want payment now, give me a reason why TrueBlue cannot pay to and account or Mastercard, yes, we all know why - because they are a scam!!!!!!!!!!!! 

Shane Dawson (Support Center) 

Oct 23, 3:18 PM CEST 

Hi Fiona,

I'm sorry to hear you feel it's necessary to involve a third party because we are more than willing to make a pay out. The problem is, we're unable to use the bank account you provided and we do not pay back to card.

Upon receipt of a bitcoin crypto address we'll be happy to make your payout.

It's actually very easy to do, see this website for easy to follow instructions to create your account:
https://bitcoin.org/en/getting-started

And here's a bitcoin ATM in Auckland:
https://coinatmradar.com/bitcoin_atm/554/bitcoin-atm-lamassu-auckland-the-dogs-bollix/

As soon as we receive your crypto address we'll be happy to proceed.

Thanks for your understanding.

Regards,
Shane Dawson

This is the 20th pathetic excuse email from True Blue 

Shane Dawson (Support Center) 

Oct 24, 10:00 AM CEST 

Dear Fiona,

We don't have option for withdrawal to pay back again to your credit or debit card. We are more than willing to make a pay out. The problem is, we're unable to use the bank account you provided and we do not pay back to card.

Our finance department gave best possible way to withdrawal at this moment is Bitcoin. So if you provide us bitcoin information i will request our finance department to process your payment straight away.

Regards,
Shane Dawson

Good day,

I would like to ask the casino to offer an alternative withdrawal method for the player, as the bitcoin is not acceptable for her. Thank you in advance.

Best regards,

Petronela

We would like to ask the True Blue Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Well that would be typical of a scam casino like True Blue, other players beware, they are liars, thieves and the lowest kind of scumbags.

Hey Fiona,

Reviewing your case here, quite a bit you've been through indeed. Looking at how things have gone down I can without question see why you've developed trust issues.

The first thing I want to say is there are a lot of moving pieces when it comes to getting you paid. New Zealand has considerably less in terms of viable options for us than Australia which is our primary market in the region. Your bank Westpac New Zealand won't currently accept payment from our payment providers this means another payout option needs to be established in order to get you the winnings you so rightfully deserved. 

Bitcoin is a safe and fairly stable method we have been using increasingly to great success, funds once deposit to your Bitcoin wallet can be withdrawn as cash at selected ATMs or simply transferred to your bank account at current Bitcoin market rate. Many of our players use a service called "Coinbase" which serves as a an online "wallet" for holding and transferring your Bitcoin funds and frankly they love it. I understand your apprehension to delve into something as new as crypto currency but for us in many ways it's been a godsend allowing us to pay players without the option for wire painlessly, safely, and effectively, not to mention that once paid  by the casino rather than waiting for the standard 7-10 business days a Bitcoin transaction has almost no lag, it credits to your account anywhere from mere seconds to about 48 hours. Most frequently the former, it can be incredibly fast.

I highly recommend that should you continue to play with us you do a small bit of research and establish yourself with Bitcoin as a withdrawal method. It can be a real game changer. Truly. No one is happier come withdrawal time than our Bitcoin players, it is a privilege not a penalty and generally only offered to players who deposit with Bitcoin as their primary method or special cases such as yourself.

This situation has become a bit complicated beyond mere payout however, the funds were re-deposited into your account as cash on October 24th due to the lack of an established payout method. Had you re-requested the funds for withdrawal at that point, I could perhaps do one of my favorite things... Ride in on a white horse and get you paid. However you opted to play the funds down and I'm afraid as far as this particular withdrawal goes that is the end of our story here.

The best I can do at this juncture is try to make it up to you in some way... I've taken the liberty of issuing you a free chip for $2000 giving you the opportunity to win almost 3x the original withdrawal amount. I will email you the rules and details for the chip along with my personal email should you have any issue like this moving forward.

As far as resolutions are concerned I'm afraid there's not a lot more can be done, I have informed your VIP host of the situation and I think you'll find him quite helpful on your next interaction. Be sure to ask for him specifically when you come in to assure you get the highest level of attention and service possible. It is his job to take care of you, if you find him lacking for any reason in the future please inform me immediately.

Best wishes, have fun and good luck on that chip, and I truly hope you have some luck on it so we can show you how much better it can be in the future.

Sincerely,

Nick and True Blue Casino

Dear Fiona,

Please, could you be so kind and let me know, if you accept offer from the casino? As this seems to be the only possible solution, I would like to close this case as ‘resolved’. I hope, that the suggested proposition is satisfactory for you and I wish you also best of luck with that free chip. At the same time, I would like to thank Nick, the casino representative, for his help with this complaint.

Best regards,

Petronela

What a load of rubbish. as I knew I would never be paid out I played the amount of $685 which was put back into my account and surprise of all surprises, I did not get any features or winnings. So as a result I was given the wonderful amount of $2000 which was lost in 10 minutes without any features being struck on the slot I was playing and no winnings what so ever, so why does this surprise me again. So perhaps Nick should get on his white horse and ride off into the distance instead of talking a load of rubbish. True Blue does not pay out any players as it is a total scam and I don't think you are much use in solving any problems...in fact I think you are probably employed by theses scum bag scammers. If I can be paid out back in May to my bank account, why can it not be done again, give me a straight answer instead of True Blue staff sending emails for weeks on end just going around in circles and not getting anywhere with legitimate withdrawals. Also TrueBlue is the only online casino where the bonus is taken from your payout which in every case does not get paid out, players don't want Bitcoin, they want cash put back into their card or bank account. As I have said before I have every close ties to  a cyber crime unit so I have been able to communicate with you all for enough time to accumulate data for litigation.

Dear Fiona,

I am very sorry that you feel like we did not try to help you to resolve this problem. I wish I could do more for you at this time. Unfortunately, I feel that we have used all the options to settle this case successfully and that is why I am forced to close it as ‘rejected’.

Best regards,

Petronela