Matej Novota is Casino Guru's Head of Casino Research. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's...
Matej Novota is Casino Guru's Head of Casino Research. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's...
This review is all about getting a clear picture of True Blue Casino. Our impartial expert team used our casino review process to look at the good, the bad, and everything in between. From the casino's licenses and Terms and Conditions to its player complaints, support, and limits, our expert team checked it all. Their goal was to find out how safe this casino is to play at.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. True Blue Casino has an Above average Safety Index of 7.6, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Continue reading our True Blue Casino review to find out more about this casino and determine if it's the right fit for you.
Fairness and safety of True Blue Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of True Blue Casino, we thoroughly read and reviewed the Terms and Conditions of True Blue Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Considering our estimates and the factual data we have collected, True Blue Casino appears to be a large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find True Blue Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All of that, together with other factors considered in our review, has resulted in True Blue Casino having a Safety Index of 7.6, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Note: According to our records, True Blue Casino is related to 25 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of True Blue Casino.
True Blue Casino T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of True Blue Casino during our review.
Player complaints related to True Blue Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 2 complaints directly about this casino in our database, as well as 306 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,328 black points in total, out of which 769 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of True Blue Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
True Blue Casino has a Mixed User feedback score based on the 7 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
True Blue Casino company information and licenses
True Blue Casino has estimated annual revenues higher than $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
True Blue Casino has a gambling license in Costa Rica. Their license was granted by Costa Rica.
About payment methods and win and withdrawal limits
True Blue Casino accepts 10 payment options. This includes: VISA, Mastercard, American Express, Neosurf, Bitcoin (BTC), eZeeWallet, Bank wire, Players Rewards Card, Discover, Check (Cheque).
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
AUD 2,500 per week
No win limit
AUD 10,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at True Blue Casino.
Language
Website
Customer support
Live chat
English
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at True Blue Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of True Blue Casino to be average.
True Blue Casino slots and casino games
You can play these types of games at True Blue Casino: Slots, Roulette, Blackjack, Video poker, Keno, Other games.
Casino games supplied by 1 game provider are available. This includes Realtime Gaming.
True Blue Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 2 bonuses from True Blue Casino:
A$25 NO DEPOSIT BONUS
200% up to A$1,000 and up to 33 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Established
2018
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of True Blue Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 2 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
License from a bad regulator
Low withdrawal limit: A$10,000 / month
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
User reviews
User reviews of True Blue Casino
This is a place to share experience with True Blue Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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Casino Guru
We want players to understand gambling.
yodezyy
Unregistered user
• 4 years ago
THE only thing I will like is if someone from this Casino (AZURE HAND) TRUE BLUE CASINO can actually read this review and sort this out and the rest of my 9 pending withdraws yet to be approved, will update this review if I get a result guys. BUT UNTIL THAN STAY AWAY FROM THIS CASINO!!!!
Nothing at all to like about this casino
SLOW SLOW PAYMENTS. over a month for each
Chat support are only their to support themselves, as they can't seem to help with anything as they aren't part of the management team who they can never get onto, how convenient.
only $2500 max payout a 'week' which is actually a month.
Terms and conditions don't mean anything for withdraws as they don't abide by the time periods allowed for payment reviews and payouts. WELL OVER THE TIME SLOTS.
Could go on and on!
Larin62
Unregistered user
• 4 years ago
Absolutely appalling casino. I waited patiently for my payout, checking each week with the online chat help to ensure it was being processed. I was told 3 time that it was,and I would receive my money soon,and a confirmation email. I NEVER RECEIVED MY PAYOUT, and they have closed my account, so I can no longer try to follow it up. They are scammers in the worst possible way.
None. They are corrupt.
They lie, steal, cheat you of your winnings.
Jaxbak05
Unregistered user
• 4 years ago
Made s withdrawal $1050, only to be kicked off site, can't get back on, have been waiting over month for withdrawal, Won't answer emails, change password, still won't accept, no way to get back on for chat, KEEP AWAY FROM THIS CASINO, THEY TSKE YOUR MONEY, BUT DONT PAY OUT, LOW LIFES
Not worth playing, never get played out
Neoz
Unregistered user
• 4 years ago
Embarrassing casino. A scam. Over 2months and still no money seen. Just excuses. do not deposit amd play here
Everything
mrotiboy
Unregistered user
• 4 years ago
would not reccommend this site they do not honor their coupons....they do not pay winnings out....terrible communication....withdrawals drag out into months and every clause is used in order not to pay....dont waste your time
do not honor coupons- do not pay winnings-do not communicate-close doors when making enquiries.....terrible and would give them the lowest ratings
I had so much hassle on my first withdrawal, everytime i provided info they "needed", drivers license, utility bills etc (felt like ID fraud), a "quick" 5 - 7 day withdrawal, turned into 3 weeks, for less than $200!! Made the mistake of falling for one of their cashout coupons, made a deposit, they honored the % on my deposit, but now claim they GAVE me the %. And instead of my winnings being withdrawn, i"ve now got over a $1000 in play through.
NONE, ripped me off
Dont fall for their "coupons" and dont expect the withdrawal to be easy!!
Lucius
Unregistered user
• 4 years ago
Got a winning of $150. Went to cash out. Withdrawal request went on for 3 days until I saw it was approved. Spoke to live chat and ended up being told the money was voided due to mixed funding or some crap. Liars and cheats. They just take money and don't give you winnings. No different from those cash game apps.
Lies
Scam
Discussion
True Blue Casino discussion
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