The player from Australia was unable to withdraw his $3,000 winnings due to the unexpected shutdown of True Blue Casino. Despite reaching out via email, he received no response. He had last accessed his account in March 2022 and had previously received a $5,000 payout, proving his account was verified. However, we had informed him that we were unable to assist due to the significant time lapse since the incident, which made it difficult to gather evidence or reconstruct a timeline.
True Blue Casino - Player's withdrawal has been delayed due to Casino's shutdown.
Amount: A$3,000
True Blue Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Had a 3000 dollar plus bitcoin withdrawal with true blue casuno processing when they unexpectedly shut down I sent many help requests to there email and had no response
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7 months ago
Dear cameronpbaxter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please inform me of the most recent instance when you managed to access your account? This particular casino has been closed in our system for some time now.
- Was your account successfully verified in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
The last time I was able to access the account was in march of 2022 my acct was fully verified as I'd received a 5000 dollar pay out from them the previous year
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7 months ago
We apologize, cameronpbaxter, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.
I'm sorry I couldn't be of more help.
Thank you for your understanding.
