True Blue Casino - Player’s struggling to withdraw his bonus winnings.

Won 9000 dollars after depositing 90 dollars with free spins and bonus cash.

Turned the money over at least three times to cover requirements.

Left 7000 in there and cashed out bonus points to play.

Casino.then said it was a mix of funds.

Took the 7000 and left 90 in the a.c..

Turned 90 into 200 which I have been trying to withdraw but with no success.

All the old hype . Bank details incorrect . Wire code incorrect.

This company is a scam and need to be investigated by the relevant authorities

Dear Stanley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which exact bonus you have activated and played? Have you requested a withdrawal at any point after completing wagering requirements for the first bonus before cashing out the bonus points? Lastly, have you completed KYC account verification successfully in the past?

If there’s any relevant communication, please forward it to my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Stanley,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.