Trino Casino - Player’s account closure request ignored.

The same company as with AllSpins casino. The same problem, the support simply doesn't respond to my requests to close the account. Therefore, I am asking for your help as I did with the previous casinos.

Additionally, Fortuna Games N.V reminds me a lot of the design of the casino and the ignoring of account closure requests like the Altacore N.V company.

Dear blazan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Trino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What reason have you given to the casino for closing your account?
• Could you please share your account closure request with me? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The reason is the same as in other casinos from this company. I firmly believe that they use games with very low RTP, which reduces your chances of winning to 0. I do not want to deal with such unfair companies. I will never open an account with casinos from this company again. .

Is unsubscribing from the casino's marketing communication and stopping frequenting the website a valid option for you?

If not, would you consider self-excluding from the casino?

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Trino Casino support,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason for my decision is xxx (unrelated to any gambling problems / due to my ongoing gambling problems)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@trinocasino.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Same as Rollino casino. Just ignoring all my requests and nothing more.

Finally.Casino Trino closed my account.I just wanted to log in and send the request again.But the account is already closed and I didn't get any notification from them.

Dear blazan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru