HomeComplaintsTreasure Spins Casino - Player’s account has been blocked.

Treasure Spins Casino - Player’s account has been blocked.

Amount: €1,302

Treasure Spins Casino
Safety Index:Very low
Submitted: 03 Jun 2023 | Case closed : 05 Jun 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Norway has been trying to resolve a dispute for several months, but they have not received any response. In April, the Casino confiscated 1302 euros from the player's account without providing a specific reason or explanation. We rejected this complaint as it was sports betting related.

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1 year ago

Hi,

I have now tried to fix a dispute with this bookie for several months, but they dont want to answer me.

In april they suddenly sent me a mail that they had confiscated 1302 euro from my account. In the mail they also sent me a long list of all of the terms & Conditions they have. They did not specify what they mean I have done wrong, and I know I have done everything correct.


Best regards

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1 year ago

Dear Jib90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Hi,

Thank you for your response.

I registered my account 11.03.23.

It took me about a month to get my account verified, and almost imidiently after I got a mail where they told me that my winnings were confiscated.

I have only played on sports-betting.

I had just finished my first deposit bonus.

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1 year ago

Thank you very much, Jib90, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

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