The player from Germany faced an issue with depositing money to the casino, as the funds were not credited. He had submitted all necessary documents to resolve the case. The issue was resolved when the player received his deposit back, and the complaint was marked as 'resolved' in the system.
Touch Casino - Player's deposit has not been credited.
Amount: €10
Touch Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
The money was not credited. I have submitted all the documents to close the case.
Automatic translation:
Public
Public
2 months ago
Dear schwanni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
2 months ago
Translation
Hi, the amount has been received by the payment provider Kyccoin.io, where the casino's specified IBAN is also listed. My payment provider is therefore out.
Automatic translation:
Public
Public
2 months ago
Do I understand correctly that you deposited with a cryptocurrency? I have checked the Payments section on the casino website, and for crypto deposits, the minimum allowed amount is 20€. Did you deposit 10€?
Public
Public
2 months ago
Translation
No, by bank transfer. To the IBAN of the casino provider
Automatic translation:
Public
Public
2 months ago
Translation
I received my deposit back today. The case can be closed.
Automatic translation:
Public
Public
2 months ago
Dear schwanni,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
