Touch Casino Review

The player from Ireland experienced account closure after using a Black Friday bonus and winning 3300 euros. The casino accused the player of illegal activities but did not provide proof. The player seeks a resolution.

The player from Germany had experienced account closure following a withdrawal request for winnings achieved by redeeming a bonus. The casino had accused the player of participating in manipulative gaming strategies, a claim the player firmly denied. The account was fully verified and had a history of previous successful withdrawals. Despite the player's denial, we had decided not to proceed with the complaint due to a pattern of similar issues from the same player in the past. Our investigation had revealed connections between the player and other users, and evidence from multiple casinos showed the player's complaints were unjustified. We had advised the player to refrain from prohibited actions to avoid similar issues in the future.

The player from the Netherlands had experienced issues with account closure and delayed withdrawal. Despite numerous attempts to contact the casino via email and chat, the player had not received a satisfactory resolution or received the pending withdrawal. The player's account was not fully verified before closure, and she was waiting for a €200 withdrawal and a €48 refund from her account balance. We had attempted to mediate the issue by inviting the casino to respond. The casino claimed the issue was resolved and the player would receive proof of payment, but the player denied receiving the refund. Despite multiple attempts to contact the player for further information, she did not respond, leading us to reject the complaint.

The player from Germany made a transfer of 100 Euros to the casino. Although the amount was deducted from her bank account, it hasn't been credited to her casino account. Player’s complaint has been resolved successfully.

The player from Hesse requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.