Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
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Matej L.
Author
Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
In this review, we break down Touch Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Touch Casino has a Below average Safety Index of 6.1, which makes it a less than ideal option for most players in terms of fairness and safety. Keep reading our Touch Casino review to learn more about this casino and decide whether it is a good choice for you.
Is Touch Casino fair and safe? Safety Index explained
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Touch Casino review, we extensively examined and analyzed the Terms and Conditions of Touch Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Touch Casino is a small to medium-sized online casino based on our estimates or collected information. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
We did not find Touch Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Touch Casino has landed a Below average Safety Index of 6.1. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
Note: As far as we are concerned, Touch Casino is related to 1 different casino. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Touch Casino.
Touch Casino T&Cs
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Touch Casino during our review.
Player complaints related to Touch Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 1,925 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Touch Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 4 player reviews of Touch Casino so far, and the score is only determined after a casino has accumulated at least 5 reviews. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Touch Casino company information and licenses
Touch Casino belongs to Starscream Limited and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification.
Touch Casino has a gambling license in Kahnawake. Their license was granted by Kahnawake Gaming Commission.
About payment methods and win and withdrawal limits
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
EUR 20,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Touch Casino.
Language
Website
Customer support
Live chat
English
24/7
German
24/7
French
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Touch Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Touch Casino has a good customer support based on the responses we have received during our testing.
Touch Casino casino games and slots
You can play these types of games at Touch Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 57 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, Ezugi, GameArt, Endorphina, Habanero, Spinomenal, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, Smartsoft Gaming, Fantasma Games, Platipus, Qora Games, Swintt, Amigo Gaming, Spinmatic, Spadegaming, BF Games, Spribe, Gamomat, OneTouch, Revolver Gaming, Mascot Gaming, Vivo Gaming, Bombay Live, PG Soft (Pocket Games Soft), Reel Play, Penguin King, Fugaso, Felix Gaming, Skywind Group, Caleta Gaming, Peter & Sons, AvatarUX, Fazi, 3 Oaks Gaming, Gamzix, Kalamba Games, Shady Lady, 1xGames, Hacksaw Gaming.
Touch Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 1 bonus from Touch Casino:
100% up to C$1,500 and 100 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
Starscream Limited
Established
2022
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Touch Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoSmall to medium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Touch Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Touch Casino payment methods
Currencies
CAD,
EUR,
NOK,
NZD,
PLN
User reviews
User reviews of Touch Casino
This is a place to share experience with Touch Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
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Casino Guru
We want players to understand gambling.
iiio1100
Unregistered user
• 3 years ago
HANDS OFF!!! FRAUD!!!! WASTE MONEY!! Best site to burn your money. Deposited €50 and play with bonus. After a lot of back and forth I managed to play my way up to 1k and wanted to withdraw my money. Payout of course not possible because I still had an open bonus. Quickly contact chat only to find out that I would have to wager another €3,800 to be eligible for a withdrawal. Very disappointing news first, but I didn't want to give up. Plate up and after just 15 minutes I reached the required €3,800 turnover and had €1,500 in my account. After the classic verification nonsense, I was informed today, 15 days after the payout, that I had allegedly broken the terms and conditions because I had placed 348 bets on a €10 sheet. Which of course is complete nonsense. Save your money and your nerves
FINGER WEG!!! BETRUG!!!! WEGGESCHMISSENES GELD!! Beste Seite um sein Geld zu verbrennen. Hatte 50€ einbezahlt und mit Bonus spielen. Nach ewigem hin und her schaffte ich es mich auf 1k hochzuspielen und wollte mein Geld auszahlen. Auszahlung natürlich nicht möglich weil ich noch einen offenen Bonus hatte. Schnell mal Chat kontaktieren nur um zu erfahren dass ich weitere 3.800€ umsetzen müsste um für eine Auszahlung berechtigt zu sein. Erstmal sehr enttäuschende Nachrichten, aber ich wollte nicht aufgeben. Platte hoch und nach bereits 15 Minuten erreichte ich die verlangten 3.800€ Umsatz und hatte 1.500€ auf meinem Konto. Nach dem klassichen Verfizierungsunfug teilte man mir heute, 15 Tage nach der Auszahlung, mit dass ich angeblich die Terms&Conditions gebrochen hätte da ich 348 Wetten auf 10€ Platte platziert hätte. Was natürlich völliger unfug ist. Spart eich euer Geld und eire Nerven
This is the biggest dirty casino I've ever played. I've just registered, I'm also a live streamer on twitch, I've been playing casinos for about 5 years. lapalingo cashimashi and Casinobuck I have to say top fast payout everything. Deposited in Touchcasino with bonus, which was also wagered completely, still wagering with bonus money, had a win at Vampire 2 of €570.20 which was not credited by the slot/casino. but still everything dared so done. then wrote to support what the crap was supposed to be, they got in touch as always, they wrote, after 3 days and nerves from my side, the €570.20 was on my player account, but this as BONUS MONEY..... should that Wager almost €40,000. CHEAP / FRAUD. You have to wager X times in every casino deposit and bonus, I have over 4500€. And don't wager the win, but the win was well written as a bonus. this is the very last casino!!! It would be nice if I got my WON AMOUNT as real money... ABSOLUTELY GARBAGE!!!
Das ist das grösste Dreckscasino wo ich jemals gespielt habe. Habe mich neu registriert, bin auch live streamer auf twitch, spiele schon seid locker 5 jahren casinos. lapalingo cashimashi und Casinobuck muß ich sagen Top schnelle auszahlung alles. In Touchcasino eingezahlt mit Bonus, das auch komplett gewagert, im wagern noch mit bonusgeld, einen gewinn bei Vampire 2 gehabt von 570,20€ der wurde vom slot/ casino nicht gutgeschrieben. aber trotzdem alles gewagert also geschafft. dann support angeschrieben was der mist solle, die melden sich wie immer schrieben sie, nach 3 tagen und nerven von meiner seite aus, waren die 570,20€ auf meinen spieler konto, diese aber als BONUS GELD..... sollte das den fast 40000€ wagern . FRECHHEIT / BETRUG. Man muß in jedem casino deposit und bonus umsetzen mal X ,, habe ich mit über 4500€. Und nicht den gewinn wagern, der gewinn wurde aber als bonus gut gechrieben. das ist das allerletzte casino!!! Wäre nett wenn ich meinen GEWONNENEN BETRAG auch als Echtgeld bekommen würde... ABSOLUT MÜLL !!!
don't play here... deposited 20 Euro with 150% bonus - never saw the shadow of my money. they were withdrawn from my account did not receive them at the casino. So stay away. The live chat takes no responsibility.
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