The player from Germany had his account closed due to the casino exiting the German market. We closed the complaint because the player didn't have any withdrawable balance on his account.
Touch Casino - Player's account was closed.
Amount: ??
Touch Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Touch Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The casino closed my account as they no longer serve the market. According to support, this is a business decision
Automatic translation:
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1 year ago
Dear philipii2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Is there any withdrawable balance on your account that is withheld by the casino?
I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
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1 year ago
Translation
There is no more credit. Nevertheless, this dubious behavior on the part of the casino should at least be made known.
Automatic translation:
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1 year ago
Thanks for your comment.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
