HomeComplaintsTornadobet Casino - Player wishes to self-exclude from the casino.

Tornadobet Casino - Player wishes to self-exclude from the casino.

Amount: €1

Tornadobet Casino
Safety Index:Very low
Submitted: 18 Apr 2021 | Resolved : 20 Apr 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Portugal would like to close their casino account due to a gambling problem. Player’s complaint has been resolved successfully.

Public
Public
3 years ago
Translation

Good afternoon I hereby ask again my autoxclusao this casino because I have problems with the game and give my oedido for 6-7 months of the player 's number 2490757 fwgph001 mariacristinahenriques@live.com.pt We are a family owned and operated business.

Automatic translation:
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3 years ago

Dear MCGPH1969,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://tornadobet69.com/info/responsible_gaming:


"Self-exclusion

If gambling has become a burden for you and does not serve its entertainment purpose any more, TornadoBet can help. Just feel free to contact our Email and submit your request for self-exclusion.

Please understand that self-exclusions are valid for all the gambling services TornadoBet provides: Sportsbook, Casino, Virtuals."


I would recommend sending an email including all the relevant information to support@TornadoBet.com. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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3 years ago
Translation

thank you already closed the account


Automatic translation:
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3 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MCGPH1969, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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