Tornadobet Casino Review

The player from Portugal, self-identified as having a gambling addiction, has made several unsuccessful requests to the casino for self-exclusion. Despite these attempts, he has continued to deposit and spend funds, totaling over 30,000 Euros.

The player from Germany had reported that despite requesting self-exclusion due to gambling addiction, she was still able to deposit a total of 40€ the next day as her request had been ignored. She also sought a refund for the same amount, but received no response from Tornadobet Casino. The player confirmed that her account had been closed after she applied for the refund and that she had made additional deposits prior to her self-exclusion request. The casino had not responded to her refund request. We had concluded that the casino was not liable for losses incurred within 48 hours of a self-exclusion request, as they required processing time. The player's account had been closed within this timeframe, so the casino had acted correctly. The complaint was eventually rejected due to lack of response from the player.

The player from Portugal had made a withdrawal request which was supposed to have been processed within 24 hours following account verification. However, the withdrawal had not been processed even after repeated assurances. The player had been informed by the casino to wait between 3-5 business days for the payment to reflect in his account. We had advised the player to wait an additional 7 days for the casino to process the payment. Due to a lack of further communication from the player, we were forced to reject the complaint, but the player retained the option to reopen the complaint in the future.

The player from Latvia had experienced a delay in their withdrawal process from the casino, despite having previously completed verification and received a withdrawal. The casino had promised a 24-hour processing time, but the player had waited for three days. The player had previously received a withdrawal and confirmed that their verification had been completed a long time ago. The issue had been resolved when the player received their funds and requested the complaint to be closed. We had subsequently marked the complaint as 'resolved'.

The player from Luxembourg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany deposited funds via Bitcoin, but the the deposited amount wasn't credited to his gaming account. The player later informed us that the deposited amount was credited to his gaming account 18 hours after depositing. After addressing the player's additional concerns, the complaint was closed as 'Resolved'.