The player from Germany has requested a withdrawal four days ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Hy
I won € 1500 at the casino on Thursday and have been waiting for a withdrawal ever since.
@casinoguru could you ask what's going on?
Dear Fabian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that this has been your first withdrawal request in this casino? Have you completed the account verification successfully in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela