The player from Japan is having difficulties completing the KYC verification process due to the lack of a service from MEXC Exchange that can provide both transaction history and his name, resulting in repeated declines from the casino.
TombRiches Casino - Player is delayed in completing KYC verification.
Amount: €3,542
TombRiches Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
6d 21h 39m 51s
Case summary
2 hours ago
Public
Public
7 hours ago
Translation
Unable to complete KYC verification
I want to cooperate with the casino's KYC submission, but
MEXC Exchange does not offer a service that provides transaction history and name together. When I mentioned this, it was declined.
Automatic translation:
Public
Public
2 hours ago
Dear hirokann0525,
Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. I would like to ask a few questions to better understand your situation and explore possible solutions.
- Has the casino's customer support suggested any alternative methods for verification since you’re unable to upload a document that includes both your name and transaction history?
- Have you tried reaching out to your payment provider to request a document that confirms your ownership of this payment method?
- Additionally, have you proposed the option of uploading a video that demonstrates your legitimate ownership of your MEXC exchange account?
Your answers will help us determine the best way to move forward. Thank you for your cooperation, and I hope we can resolve this issue quickly.
Best regards
Veronika
hirokann0525 has 6d 21h 39m 51s to reply
