The player from Greece faces issues with a pending withdrawal of 500 euros, which has not been processed despite receiving completion emails indicating it would arrive within three business days. The player has contacted support for updates, but they only suggest further investigation, leading to suspicions of a failed or unmade transaction.
TikiTaka Casino - Player's withdrawal is delayed.
Amount: €500
TikiTaka Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 10h 10m 2s
Case summary
13 hours ago
Public
Public
2 days ago
Translation
Good evening. I hope you are well. I have an issue with a withdrawal from this particular casino. I requested and made two withdrawals; one for 52 euros and one for 500 euros. On September 18th, I received completion emails stating that both transactions would appear in my account within 3 business days. The 52 euros arrived the same day the transaction was completed. However, the 500 euros did not. Since Tuesday, I have contacted the live chat and sent emails to the support department, requesting an update on this particular withdrawal. As of today, 4 days later, they are asking for more time to investigate and have not given me a definitive answer. My bank told me that they received only one of the withdrawals and not the other, saying either the transaction failed and needs to be redone, or it was never made at all and I'm being lied to. I believe the latter. This delay of 4 days seems like a tactic to buy time and withhold the funds. Please, could you make a formal request to the casino? I am sending along the completion emails for both withdrawals and my account's transaction history from September 18th to today. It clearly shows the 52 euros were added on September 18th.
Automatic translation:
Public
Public
14 hours ago
Dear blaugrana,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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