The player from Greece faced issues with a pending withdrawal of 500 euros, which had not been processed despite receiving completion emails indicating it would arrive within three business days. The player had contacted support for updates, but they only suggested further investigation, leading to suspicions of a failed or unmade transaction. After multiple communications and delays, the casino returned the funds to the player's account but classified it as a deposit, requiring the player to play it once before allowing a withdrawal. The player had since played the amount and requested a new withdrawal, which was again canceled, with the casino insisting on using a specific crypto wallet for future transactions. The complaint remained unresolved.
TikiTaka Casino - Player's withdrawal is delayed.
Black points: 166
Amount: €500
TikiTaka Casino
Safety Index:Below averageNo reaction, passive regulator
UNRESOLVED
Case summary
Good evening. I hope you are well. I have an issue with a withdrawal from this particular casino. I requested and made two withdrawals; one for 52 euros and one for 500 euros. On September 18th, I received completion emails stating that both transactions would appear in my account within 3 business days. The 52 euros arrived the same day the transaction was completed. However, the 500 euros did not. Since Tuesday, I have contacted the live chat and sent emails to the support department, requesting an update on this particular withdrawal. As of today, 4 days later, they are asking for more time to investigate and have not given me a definitive answer. My bank told me that they received only one of the withdrawals and not the other, saying either the transaction failed and needs to be redone, or it was never made at all and I'm being lied to. I believe the latter. This delay of 4 days seems like a tactic to buy time and withhold the funds. Please, could you make a formal request to the casino? I am sending along the completion emails for both withdrawals and my account's transaction history from September 18th to today. It clearly shows the 52 euros were added on September 18th.
Dear blaugrana,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Good evening. I hope you are well. The account has been verified. I made 2 withdrawals, one of 52 euros and one of 500. On September 18, the casino sent me an email that both were completed. I have sent them to you in my above post. With a margin 3 business days to be added to my account. Only the one of 52 euros was added, not the other one of 500. in the interactions I had with the casino through live chat and emails to the support team, they initially told me to ask my bank if there is a problem. The bank told me that it only received one of their deposits of 52 euros, not the other one of 500. and it is she who is responsible for it arriving as well. They told me to ask them for proof of both deposits they made to compare and see if the information is correct. They told me either they made a mistake so it has to be done again or they didn't do it at all and they are lying to you. I have told them all this and they are asking me for time to check their deposit which was not added to my account. It's just that they've been asking me for 5 days without sending me the receipts of their 2 deposits so I can see them and make sure I made them both, and wait for a solution to be found. one time nothing else. in total they've been completed 10 days from the completion of the withdrawals and 11 from the day I made their request. apparently they constantly ask for time and do nothing else to gain time and for me to give up and keep the 500 euros.
If you have any other questions, please let me know so I can answer them. I have also sent you several emails detailing the cases
Summary. I made 2 withdrawals one of 52 euros and one of 500 euros. with a limit of 3 working days to be added to my account. so far only the small withdrawal of 52 euros has been added of course. in consultation with my bank, they told me that no they are responsible for the withdrawal that has not been added to my account and is the sole responsibility of the casino. At my request, on September 22, the casino started checking for the withdrawal of the 500 euros that was not added to my account, and to this day they keep asking me for more time without telling me anything specific. As of course they did not send me the receipts of their 2 deposits for comparison. please, upon completion of the 14 days (today it is 10) to intervene and with your help to add the 500 euros of the withdrawal to my account and not to be stolen by the casino. on Monday in a new communication that I will have with them if I find again mockery, I will also file a complaint with the electronic crime prosecution. Thanks
I fully understand your frustration, blaugrana. However, I will set the timer for additional 2 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Good morning. Have a good week. Ok I will let you know if the money is added in the next 2 days or not. Thanks
Good evening. Not even today, October 1, did the withdrawal money enter my account, but they didn't even give me an answer to the contact I had with them again. They only asked for more time to check the withdrawal. Tomorrow is the 16th day since the completion of the withdrawal and if you can make an intervention and with your help the withdrawal money will be added to my bank account and not stolen and kept by the casino. and a photo of the account movements from September 18 until today.
I will wait for a reply thank you very much.In fact, I try to get an answer from livechat and they keep kicking me out. It is now understandable that they want to steal and keep my withdrawal
Good morning. I would like to remind you that 15 days have passed since the completion of my withdrawal. If you can help by intervening in the casino, I would be grateful. And sorry for the many posts.
Good evening I am getting annoying too. if you could make an intervention for my case and help me. yesterday in livechat communication they told me that the check of the withdrawal is almost complete and it needs some more time to go through if it ever happened. And today I was told by a new acquaintance that it is not finished yet. It's now 10 days that their finance department is checking the withdrawal not added to my account if they have done it. It's clear they are kidding me and will keep telling me the same thing to give up and steal my withdrawal. And more than 15 days have passed since its completion. I am also sending a screenshot of the speeches I gave yesterday and today.
Good morning. I hope you are well. I want to update you on the latest development regarding my withdrawal. Yesterday on livechat he told me to give me the ARN of the withdrawal they made and it was not added to my account to check with my bank . Even though he suggested it to me he didn't give it to me but made a request to their finance department and they will give it to me either via email or livechat within 24 hours. of course they should know because they are supposed to be checking my withdrawal 11 days now. today when I entered the livechat to ask them again they did not give it to me and asked me for another time. it is a new strategy to tell me that my bank may be responsible for the problem. Of course I have spoken to the bank and they told me that they do not know anything and it is their sole responsibility to add the money to my account and asked me to tell them to give me a receipt to do a more detailed check. I have requested that they send me a receipt here and 1 week where it will logically also write the ARN code. they haven't sent it to me. they haven't sent me any of the above to prove that I made my withdrawal and all they are doing now 11 days of checking is finding excuses and strategies to gain time. Out of the 2 that I applied for, they only made one the small one with 52 euros and they are trying to steal the other one with 500. and from what I saw they have several complaints on the various casino review sites and let it be a new casino. Please do not forget me and do your intervention and with your help not to let them steal the money. I also send yesterday's/today's speeches on livechat. Have a nice weekend
3 today
. 2 yesterdayThank you very much, blaugrana, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello there,
Thank you blaugrana for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask TikiTaka Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.
Thank you!
Cal 
evening. I hope you are well. yesterday via livechat they told me that after 20 days of checking they found that the problem is with their provider and that's why it didn't complete and add to my account. And what did they do right again. On November 7th, the takeover was done correctly again. and it was confirmed by a new conversation today on livechat. in the next 3 days (the 2 days have almost passed) the money will be added to my account. So far it hasn't happened. I don't believe they will be added because I don't believe they did it. first time on September 18th, I think they did it. I'll wait anxiously to see their answer. On other caaino sites reviews they answered once with lies but not with as much information as here. I'm sending today's screenshots that they say happened yesterday new takeover
Good evening. I have a development that's why I intervene at this time. from September 18th and more than 20 days until now they returned my withdrawal back to my casino account only that it sees it as my deposit and asks me to play it 1 time to activate the withdrawal options. It's unbelievable, the guys don't play. I ask them on live chat to activate them so I can request it again and they tell me it will be done the morning it opens and the financial department is also in charge. I say that I will wait another 20 days for them to activate them to force me to play it 1 time in hopes of losing it.
Good evening I am making a Summary of the problem. On September 18, when I requested 2 withdrawals, only one with 52 euros was added to my bank account. The other one of 500 euros no. after 20 days of checking from the casino they told me that they did it again
and in a few days it will be added to my account. But after a few days it was returned to my casino account. .however, the casino system sees it as my deposit and the withdrawal options are disabled. they will be activated if I play it 1 time. I asked them to activate them to do it again and they told me that they will do it manually and they sent me an email to send them the details of my electronic wallet to do it there. I did it and it is the neteller where I also did a deposit 10 euros to my casino account for easy identification. I have sent you the emails of this communication to your email. 2 days later till now they still haven't made the withdrawal even on livechat they are asking for more time. in a few days it will be 1 month from 18th September and I still haven't received the money one way or the other.Good morning. I want to tell you about the latest development on my withdrawal issue. today they told me that the withdrawal can only be done in an encrypted mobile wallet from them not in another wallet. I don't have one and they ask me to make one. I won't do it. I tell them to do it automatically myself as I have already done a successful one from their casino for 52 euros. That's why I asked them to activate the withdrawal options in my casino account for to do it myself without having to play it 1 time as the casino asks me to activate it because it sees the 500 euros as my deposit and not as a return of the withdrawal they made themselves. And they don't, but even if I play once for 500 euros and win where the casino will automatically activate the withdrawal options if I then automatically request a withdrawal, it is not certain that it will succeed. Blackmail. Thieves and fraudsters. of course I believe that they did not make any withdrawal simply because I made complaints on various casino review sites but also in the prosecution of cybercrime they returned the amount to the casino and thought of extortion in case I do not have encryption to keep the money. But even if I had kept quiet they would have said that they lied to her and that she got stuck somewhere and they would check her again in a month and I would give up after so long. I am also sending you the conversations from the live chat. I will play it once and whatever is left, if there is anything left, I will automatically withdraw from the casino to see what they will do.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Good evening. Have a good week. The above withdrawal I made was again canceled and they told me that it will be done manually by them only in one of my crypto electronic wallets. Today I made one and I am waiting for its full verification. Then I will send them my wallet details to check and make the withdrawal. How much was 800 euros because, as I explained in previous posts, I had to play it once to automatically make the withdrawal that was canceled today. If there are any developments in the next 2/3 days, I will let you know.
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Due to changes in the legislation of the regulatory body, the casino currently doesn't operate under a license and there's no option to escalate the complaint.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I am sorry we could not be of more help on this occasion.
Best regards,
Peter
