TikiTaka Casino - Player's winnings have been delayed.

Dear Casino.guru

I'm writing you this e-mail in regards my game play at Tikitake3.com

I've done a bet on blackjack and won 690,37 but the winnings have not been received.

I have confirmed by livechat on Evolution Gaming and they shared the results with Tikitaka3.com under a ticket number. Livechat Tikitaka keep saying they are working on it (since 30-01-2024) and that i will receive a reply within 1-2 hours from the finance department (missing win department) but still nothing heard…

I dont believe my money will ever come.

can you get in touch with them.

therefore i cant confirm if they have a casino license.

Dear Trustwaarde,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only experienced this once with one specific game? 
• Could you please advise if this bet is recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Kristina,

hereby;

Do I understand correctly that you only experienced this once with one specific game? 

Yes, with 1 specific round

Could you please advise if this bet is recorded in your game history?

Is recorded in the evolution bet history, clearly says i won the game, also a ticket from evolution gaming made and they shared the results with the casino on 30th

Dear Kristina,

As per today still no update from there end.

Thank you very much for your reply, Trustwaarde. Could you please forward all the relevant communication between you and the casino and your game history to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.