TikiTaka Casino - Player's deposits are redirected and unresolved.

I have been using Tikitaka fine, until last week. I knew how much I was depositing and weirdly didn’t win even £10 here or there which I always do on the particular game. I decided to just stop as spending too much. I then had a fraud alert from my bank. The amount they queried was ok as it was me. But all of the deposits were suddenly showing as going to different companies. Also it was mostly duplicated deposits. I’d had a few issues depositing and I guess that was why. It was syphoning off elsewhere. I went into their chat and they said they’d escalate. And could I upload a screenshot of what I was seeing on my bank app. Then I got booted out. Went back on, uploaded. In the meantime I emailed them with the company names and amounts. No reply. I wrote twice more, no reply. I asked for the money back that had gone to other companies. Nothing

Dear ffiscool,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been experiencing with your deposits and the lack of response from the casino.

To better assist you and understand the situation, could you please clarify a few points?

• When did you first notice that your deposits were being processed through different companies?
• Have you confirmed with your bank that these transactions were indeed processed as deposits to Tikitaka or if they were linked to any third-party services?
• Could you provide a bit more detail about the duplicated deposits? Were the amounts the same, and how many instances of this duplication did you notice?
• Has the casino given any updates since you uploaded the screenshots and contacted their support team via email?

If you have any screenshots, bank statements, or communication logs, please feel free to forward them to petronela.k@casino.guru. This will greatly help us as we investigate your case.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi, this was last Sunday 1st September. May have been a few from late on 31st August.

my bank couldn’t do anything as I’d used a OTP.

they could see the various other company names too. I’ll email the list and confirm how many as I need to go back to my banking app.

id had quite a few instances where I thought I’d deposited but it hadn’t gone onto my account. I didn’t think too much of it as I’d had this happen on other sites when maybe my connection dropped.

Hi ffiscool,

Please provide your bank statements and complete cashier history so I can verify each transaction. Without these documents, we are unable to investigate the missing deposited funds effectively.

Thank you.

Will do, thanks

Hi ffiscool,

I've reviewed all your emails and screenshots. However, it's quite challenging to identify the missing deposits among all these transactions. Could you please send me your complete bank statement (not in separate screenshots) and highlight the transactions that were sent to the casino but never credited to your casino account?

The statement should cover the period from the date of the first missing transaction up to today, to confirm that the funds left your bank account and were never returned.

Thank you.

Hi, I only have what I’ve sent as that is my bank statement.

but I can send the last pages showing to current date.

Hi ffiscool,

No, no, no. Please refer to my last message and provide your full bank statement in PDF format, highlighting the transactions that were sent to the casino but were never credited to your casino account.

The statement should cover the period from the date of the first missing transaction up to today to confirm that the funds left your bank account and were not returned.

Thank you.

I don’t know how to do that. The pages I sent, the ones with the arrows were the ones I queried.

as it’s only £40 I think now I didn’t get, I’m prepared to let it go. I’ve learnt my lesson with non registered casinos.

Hi ffiscool,

Could you please provide the full bank statement(s) in a single file, so we can review the transactions in order? Unfortunately, we cannot work with multiple screenshots of incomplete statements, as it's difficult to piece them together. If you're unable to send the requested documents, we won’t be able to move forward with the case.

Additionally, you originally submitted this complaint for £200. Could you clarify why only £40 is missing now? Have you received any of the missing deposits?

Thank you.

I have no way of providing anything different as it’s only online my bank. It took a long time to go through as some items didn’t show up say for a day or two on my bank account and it was beyond confusing.

I said £200 as I believe whilst some amounts did show on my casino account, I found it beyond odd that nothing won at £1 a spin. I only play the one game on various sites and obviously you do t always win, but it will pay out regularly, whether £20 or more. So my gut says the money showed but wasn’t ‘live’. I’ll have to leave it as I can’t prove anything. There was £40 though that they took but didn’t credit on my account. I think I leave it now and it’s a lesson learnt. I have taken myself off sites now for a year. I did write to them again. No reply. It is what it is. Thank you for trying though.

Hi ffiscool,

I wish I could be of more assistance. I'm sorry we couldn't resolve this case for you, but please don't hesitate to reach out if you encounter any issues with other casinos in the future. Due to the reasons mentioned above, I will now proceed to reject this complaint.

If you find any supporting evidence later on, please feel free to contact us again.

Thank you for your understanding.

Petronela

Casino.Guru