The player from Germany was unable to log into his casino account since early December and had not received a response to his issue since he reported it on December 31st, 2024. Although he continued to receive free spins bonuses, he could not access them or his cashbacks. The Complaints Team concluded that the casino had the right to restrict access to its platform, and since the player's account balance was 0 at the time of closure, the complaint could not be pursued further. The issue was resolved by closing the complaint due to the casino's discretion in account management.
TikiTaka Casino - Player’s account access has been restricted.
Amount: ??
TikiTaka Casino
Safety Index:Below averageSafety Index
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5.7
TikiTaka Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
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4 weeks ago
Translation
Hello, at the beginning of December last year I could no longer log in. On December 31st, 2024 I described the problem. But no response. I still get the free spins bonus today. But I have no access to it. I can't use my cashbacks from back then either. 
Automatic translation:
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4 weeks ago
Dear Synaro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please specify what the balance in your account was when the casino closed it?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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4 weeks ago
Translation
Hello, the account balance was 0 and I am verified because I have already received payouts. But I cannot use the bonus free spins and especially the cashbacks that I received with the last deposits because I cannot log in.
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3 weeks ago
Thank you for your response. Please note that a casino, like any other business, has the right to restrict access to its platform or even block an account at its discretion. While we understand that this may be frustrating, we cannot compel casinos to provide their services to individual players. We also cannot penalize the casino for closing your account if there was no real balance at the time of closure.
Due to the aforementioned reasons, we are unable to proceed with this complaint and will now be closing it. We are truly sorry we could not be of more help on this occasion.
Thank you for your understanding, and please don't hesitate to contact us if you encounter any issues with any other casino in the future.
Best regards,
Veronika
Casino Guru Team
