This Is Vegas Casino - Player’s withdrawal has been delayed.

I requested withdraw on Oct. 1. My security documents were approved on Oct 7. My withdraw is still pending 17 days later. I've correponded with the casino and they keep saying i should be paid soon but i still have not been paid.

Dear Keith,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My account was successfully verified. On October 6th I believe. I have the email. I have all their emails. I’ve withdrawn money from at least 15 other online casinos and I’ve never had to wait close to this long. They keep saying that I’m going to be paid soon… but I don’t believe them. It’s been pending for over 20 days now!

Thank you very much, Keith, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Keith,

I have reviewed your case and understand the situation. I will try to contact the casino and see if I can help.

I would like to invite This Is Vegas Casino to join the conversation and participate in the resolution of this complaint.

This Is Vegas, are you able to provide any insight into the reason for this delay?

Hi everyone,

I can confirm payment has been made to this player account. We have discovered a bug in the payment platform that did not register when they player had documents verified. We are working on a fix and apologize for the delay.

Best regards,

Oliver King

Casino Host

Dear Keith,

I'm glad to hear that your issue was resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.