An Australian player had been given a ten dollar bonus but later discovered that, despite accumulating up to $1100 in winnings, he was not permitted to withdraw the funds. We had reached out to the player to gather more information, however, the player did not respond to our messages and questions. Consequently, we were unable to investigate further and were forced to reject the complaint.
This Is Vegas Casino - Player's Bonus Winnings Withdrawal Denied.
Amount: A$1,100
This Is Vegas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
This Is Vegas Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
I was initially excited that I was sent an invitation or a enticement so to speak, in the form of a ten dollar bonus. To only discover that after having accumulated up to $1100 I was not eligible for any type of withdrawal!!!! What the heck is the point even sending an email with the proposition of a " no deposit bonus " if there's no reason to play and no chance of getting the winnings ??!!!! What a load of shite
Public
Public
11 months ago
Dear Winwanwon,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with This Is Vegas Casino. According to our Fair gambling codex:
https://casino.guru/fair-gambling-codex-for-casinos#restricted-bonuses
We believe that casinos should be equipped to only give out bonuses to eligible players. If the casino is not equipped, it should let players withdraw their winnings even if they are from a country that is restricted for bonuses. In other words, once a player gets a bonus, a casino shouldn't take it away from them or confiscate any winnings that originated from that bonus (unless some other rules have been broken).
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you filled in your casino profile, or has the casino asked for your country upon registration?
- Could you please explain what kind of bonus you redeemed?
- Could you please send me the correspondence from the casino regarding the issue? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
