Thebes Casino - Player’s account has been blocked.

Pls assist I have been waiting on my withdrawal since last week and now all of a sudden my account has been closed and no response on my withdrawal

Dear Jhendrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise how long ago you have registered your account and if you’ve accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I successfully completed verification and had no active bonuses opened account a few weeks ago

Thank you, Jhendrick, for your reply. Could you please advise if you've received any payments from this casino since opening the account or this was the first attempt for a withdrawal?

First attempt for a withdrawal

Thank you very much, Jhendrick, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Waiting thx they say I have multiple accounts which I asked them to show me as I don't

Hello Jhendrick!

I will take care of your complaint from now on. I would like to invite Thebes Casino's representatives into this discussion in order to help us resolving the case.

Hello,

We hope this message finds you well!

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Thebes Casino has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Thebes Casino may block regular or tournament play and/or prize distribution.

Kind regards,

Thebes Casino

Please provide proof as I have one account at Thebes casino not multiple

Dear Thebes Casino's representatives,

I would like to ask you to forward any supporting evidence to my email address: 'martin.d@casino.guru'.

Any feedback

Still nothing?

Martin have they responded or are u investigating can I have some sort of response

Hello Jhendrick!

Unfortunately, I have not received anything from Thebes Casino,.

We would like to ask Thebes Casino to reply to this complaint or send us the documents we requested earlier. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Disappointing thank you let's see if they provide proof

No response

Hello jhendrick!

We have received some supporting evidence by the representative of Thebes Casino. We are still in an open discussion and analyze of the said documents. Please allow us a few more days to come with our conclusion.

Any feedback

I would like to notify the representatives of Thebes Casino that we did not received the requested additional evidence, which is necessary for us.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello jhendrick!

We have received all the information from the casino representatives which we needed to successfully conclude this case.

After careful review of the said documents, we concluded that that the casino provided us with sufficient evidence to their claims, i.e.: multiple accounts.

Unfortunately, I am afraid there is not much we are able to do to support you in this case. Is there anything else that we can help you with?

What multiple accounts as I had one account at Thebes

Still waiting for a reply if I had multiple accounts why could I deposit

Hello jhendrick!

Unfortunately, we are not able to disclose the information that the casino provided us with due to various reasons. Since you do not have any other queries, I will close this complaint as 'rejected'.