The Virtual Casino - Player's access is blocked and crypto winnings are not paid.

Excuse me but I deposited my Crypto money into your Casino & was verified ID & confirmed after $100 fair to terms ,& conditions. U asked to make a deposit to confirm my Crypto address & I deposited $16 for transfer with $22 left in my play balance around 6pm. Now you vagabond criminal casino thugs blocked my Inclave login access to to see or chat with Support about my transfer money. Ya'll better give me my USD back in full. I'm not playing with Helen S**** Tammy Charles P****** or any of you this year. Your Entire Operation is run behind Inclave by Compliance fraud. People dont have Crypto to waste so you can snake & rob b, block login access. The Federal Government is going to start investigating everyone of you individuals that solicit false marketing to take UnitedStates cutre under false pretenses. U need to send me my winnings & Bitcoin & my money back. I have No duplicate accounts so u cant use that lie your're not even licensed in the USA but try to hide your dirt behind Inclave. Don't worry you aggravated & pissed off the SGI citizen now. People in conspiracy with Inclave can go to Prison as well. Restore my login access to withdraw the rest of my money today & transfer my Coindraw like you confirmed in my email or Im contacting news reporters & investigators on standby in US & Curaçao. I'm definitely calling IC3 police cause people are tired if playing your long ridiculous Bonus playthrough just so you can snake bite us in the back. Well that's not going to happen today I better see a deposit I'm my Crypto Wallet & a email from Support about my $116. Or Im seeking out the lawfirm & attorney thats legally going to represent you in federal court for all the money your Sister Inclave Casinos stole last year too. Im federally verified to press charges on your Operations so you don't want things to go further than this Guru Review. I look foward to hearing back from you crooks🙃 Should have known u try to play me but Im nobodys fool Namaste~

Dear 4LadySuga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Account was newly opened & verified yesterday with Passport & Bio Screening Identity Platform All screened during Cash Out processing Confirmed.

Which games you’ve been playing (live casino games, slots, or sports betting)? I Only play Slots

Were your winnings accumulated with or without an active bonus, please? They withdrew $461in approval I never Got to play my Deposit only requested what I earned & left the rest on my withdrawal balance* they confirmed & approved by email at around 6pm its was in processing status checked again at 8pm I couldn't even login to check.

Hi 4LadySuga,

I'm sorry but I still can't identify if you activated any promotional offer when placing your last deposit and if you accumulated your winnings with or without an active bonus. Could you please clarify?

Thank you.

Without I upload their verification email they were processing my withdrawal so far no response from my email inquiry or refund of my Deposit money.

I don't see this Snake company replying knowing they stole my money why didn't you post my Review? YRhey took my Entire deposit & hadn't Saud anything about why they hacked my login knowing I was waiting for my money. Are you apart of their scam? You asking me all these questions & haven't seen you say you spoken to them or asked anyone to pay my money back this isn't a game. These Pyramid Inclave Casinos are becoming Suspects in a Bigger Conspiracy to American Consumer privacy & Homeland Security risk. If you not going to help get them to pay me my money back what exactly are a doing? What is the intention of this platform if you try to hide & deny Players to tell their truth that these Casino Rob players & steal their Crypto.

Hi 4LadySuga,

To better grasp the situation, I'll need to ask you a few questions. This will help me understand what exactly happened and figure out the best way to proceed. If you have a better suggestion for me to understand the situation without relying on questions, please let me know. Asking questions is our standard procedure, and I'd appreciate your patience instead of assuming we're being dishonest or covering for the casinos.

From the details provided, it seems that you built up your winnings from a free bonus. After completing the bonus wagering, you were then requested to make a deposit to verify your payment method. Unfortunately, it appears that all your winnings were confiscated shortly afterward.

• Is this an accurate description of the events?

Yes this is the Scrnario on top on the fact my Deposit was left on the account of which I got no winning Coinbase withdrawal nor Cashback Refundcof my own money. So I'm owned the money that was on my balance that doesn't belong to them. Can you ask them to get my money back today. Upon multiple emails they are aware they still owe this money. I provided you screenshots.

Hi 4LadySuga,

One last thing before we contact the casino directly.

• Could you please advise if you redeemed any free bonuses from this casino prior to accumulating your recent free winnings?

Thank you.

No I didn't thx~

Thank you very much, 4LadySuga, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, 4LadySuga!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Are you going to ask Virtual Casino to payback my money? How do they get away with compliance fraud especially when players adhere to terms & conditions. It's been a month & they know that money belongs to me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team