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HomeOnline CasinosThe Virtual Casino Review
The Virtual Casino Review
Accepts players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (2)
Visit Casino
Payment methods
Show all (12)
  • Mastercard
  • VISA
  • American Express
  • Bitcoin (BTC)
  • Wire-transfer
  • Check (Cheque)
  • Bitcoin Cash (BCH)
  • Players Rewards Card
Withdrawal limits
 per month
$5,000
Primrose Media Limited
2002
< $1,000,000
No license
OverviewBonuses0User reviews15Safety Index explainedDiscussion1Payment methods12
Important: Low daily withdrawal limit (less than $500) This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

The Virtual Casino Review

Our independent casino review team has taken a detailed look at The Virtual Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. The Virtual Casino has a Below average Safety Index of 5.7, which means it may not be the best choice for most players in terms of fairness and safety. Read our The Virtual Casino review to discover more about this casino and decide whether it is a suitable option for you.

Fairness and safety of The Virtual Casino

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of The Virtual Casino, we meticulously evaluated and analyzed the Terms and Conditions of The Virtual Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.

Based on our estimates or gathered data, The Virtual Casino is a small to medium-sized online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

To our knowledge, The Virtual Casino is absent from any significant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

On the whole, also considering other contributing factors in our assessment, The Virtual Casino has achieved a Safety Index of 5.7, which is classified as Below average. To our knowledge, this casino is not a suitable option for players seeking an online casino that fosters fairness and honesty in its treatment of customers.

T&Cs of The Virtual Casino evaluated

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of The Virtual Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

The Virtual Casino player complaints

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 8 complaints about this casino in our database. Because of these complaints, we've given this casino 111 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

The Virtual Casino user reviews and feedback

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

The Virtual Casino has a Bad User feedback score based on the 15 user reviews in our database. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Company information and licenses of The Virtual Casino

The Virtual Casino is in the ownership of and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.

To our knowledge, The Virtual Casino has not obtained a gambling license from any regulator.

Withdrawal limits, win limits, and payment method options

The Virtual Casino supports 12 payment methods. This includes: VISA, Mastercard, American Express, Bitcoin (BTC), Wire-transfer, Litecoin (LTC), Discover, Bitcoin Cash (BCH), Check (Cheque), Changelly, Ethereum (ETH), Players Rewards Card.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
USD 5,000 per month No win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at The Virtual Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes No

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at The Virtual Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, The Virtual Casino has an average customer support.

The Virtual Casino slots and casino games

The Virtual Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.

The casino's game library includes titles from 2 providers. This includes Realtime Gaming, SpinLogic Gaming.

Bonuses and codes offered by The Virtual Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Currently, our database does not contain any bonus offers from The Virtual Casino, unfortunately.

Read more Read less

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (12)
  • Mastercard
  • VISA
  • American Express
  • Bitcoin (BTC)
  • Wire-transfer
  • Check (Cheque)
  • Bitcoin Cash (BCH)
  • Players Rewards Card
Withdrawal limits
 per month
$5,000

Games

Show all
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
No live games
No poker
No craps
Keno
No scratch cards
No eSports betting
Crash games

Language options

English website
English customer support
No live chat

Game providers

  • Realtime Gaming
  • SpinLogic Gaming

Casino screenshots

the_virtual_casino_homepage_desktop
the_virtual_casino_homepage_mobile

Positives

  • Casino is online since 2002
  • Deposits by cryptocurrencies are accepted
  • Nice website

Negatives

  • Low withdrawal limits
  • No game provider filter

Interesting facts

  • Players must be 21 or over
Author: Martin Pecka Last updated: 12 Nov 2025 Anything incorrect or missing? Let me know
Casino Bonuses (0)

The Virtual Casino bonuses

Browse all bonuses offered by The Virtual Casino, including their no deposit bonus offers and first deposit welcome bonuses.

User reviews (15)

User reviews of The Virtual Casino

This is a place to share experience with The Virtual Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Bad

Rated by 15 users

Very positivePositiveNeutralNegativeVery negative

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Safety Index explained

Safety Index of The Virtual Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of The Virtual Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.7/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Low daily withdrawal limit (less than $500) This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

Unfair terms and conditions

  • Playing restricted games while wagering bonuses may forfeit bonus balances
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more
  • Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
    T&C copied from the casino's website (in English):
    Read more
  • Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
    T&C copied from the casino's website (in English):
    Read more

Other factors

  • Operates without a license
  • Low withdrawal limit: $5,000 / month

Complaints about The Virtual Casino and related casinos

(10)
10All0Opened8Unresolved0Resolved2Rejected

Complaints directly about The Virtual Casino

Our verdict No reaction

Player's access is blocked and crypto winnings are not paid.

The player from the US was unable to access her account and communicate with casino support about retrieving her deposit and winnings. The player, who only played slots, had registered and verified her account recently. She claimed to have won and withdrawn $461 without using any bonus, but was unable to login to her account afterwards. Despite our attempts to contact the casino, there was no response from their side. We closed the complaint as 'unresolved', which negatively affected the casino's rating. The casino was not licensed, limiting further action.

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Unresolved Submitted: 07 Jan 2024
Disputed amount: $116
Our verdict No reaction

Player's account access revoked after deposit.

The player from the US had deposited to verify a BTC wallet for withdrawal of their winnings from a signup bonus. However, after he made the deposit, his withdrawal was denied and the casino had shut down his access without any given reason. Despite the player's attempts to resolve the issue, the casino had not cooperated. Given the lack of a valid license and the absence of an ADR service from the casino's side, no further action could be taken. The complaint was marked as 'unresolved', which could have negatively affected the casino's rating.

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Unresolved Submitted: 08 Dec 2023
Disputed amount: $120
Our verdict Player stopped responding

Player's account inaccessible after withdrawal request.

A player from Massachusetts successfully registered and verified his account on the Hoolya casino. Despite this, he was unable to access his account the day after requesting a withdrawal of his $1300 winnings. The complaint was closed as the player stopped responding.

Read moreRead less
Closed Submitted: 05 Sep 2023
Disputed amount: $1,300
Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Read moreRead less
Closed Submitted: 18 Feb 2023
Disputed amount: C$476
Our verdict No reaction

An extremely long withdrawal process. The casino kept on promising to send the player their winnings.

Little over a year ago, the player requested a withdrawal and still haven't received it. He contacted the casino many times but they only made promises to him that he would get paid, but nothing like that ever happened. No more information is available ever since.

Read moreRead less
Unresolved Read more on: thepogg.com Submitted: 1/2019
Disputed amount: ??
Our verdict Justified complaint

The player broke the casino rule by playing only a game of Baccarat while fulfilling the wagering requirements of the bonus.

The player accepted a bonus and after she won, she requested a withdrawal which was denied because she only played a game of Baccarat, which was against the bonus' rules. The casino promised to return her original deposit and the player felt like it was a joke and wasn't happy about receiving only her deposit back. No other information is available.

Read moreRead less
Unresolved Read more on: askgamblers.com Submitted: 5/2014
Disputed amount: ??
Our verdict Uncertain case

The player's withdrawal process was delayed due to unfinished playthrough requirements.

The player wasn't able to withdraw their funds because according to the casino, their document verification was incomplete. They sent the additional paperwork to the casino but learned that they didn't meet the playthrough requirements and their request was in pending mode once again. There is no further information available if the player received their winnings or not.

Read moreRead less
Unresolved Read more on: askgamblers.com Submitted: 5/2014
Disputed amount: ??
Our verdict Uncertain case

Uncertain case of delivered winnings where the complaint was reopened afterward.

The player requested two separate withdrawals of $2,425 and they were both delayed. Later on, the player confirmed that they had received the checks, but soon after that, the complaint was reopened and stayed unresolved.

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Unresolved Read more on: askgamblers.com Submitted: 10/2016
Disputed amount: $4,850
Our verdict No reaction

The player's winnings were denied.

Sugartop won $2,000 with free play and once he requested it for a withdrawal, it was denied because they were registered in more than one casino, probably sister casinos. After that, the casino also closed their account and the complaint stayed unsolved. No further details are available ever since then.

Read moreRead less
Unresolved Read more on: thepogg.com Submitted: 2/2019
Disputed amount: $2,000
Our verdict Delayed payment, status unknown

The player asked for a withdrawal and was waiting for two weeks, but nothing has changed.

The player waited for an opportunity to withdraw for 2 weeks. The casino replied that they couldn't answer then because they didn't have all the necessary information. There was no information on how it ended.

Read moreRead less
Unresolved Read more on: askgamblers.com Submitted: 11/2016
Disputed amount: $675
Discussion

The Virtual Casino Discussion

Discuss anything related to The Virtual Casino with other players, share your opinion, or get answers to your questions.

Payment methods

The Virtual Casino payment methods

MastercardVISAAmerican ExpressBitcoin (BTC)Wire-transferCheck (Cheque)Bitcoin Cash (BCH)Players Rewards CardDiscoverLitecoin (LTC)ChangellyEthereum (ETH)

Currencies

USD
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