The player from United Kingdom has requested withdrawal a month ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
I’ve tried to make the withdrawal… still pending… I’ve sent all the document I’ve been asked for, numerous times…. Countless times I’ve ‘spoken’ to someone only to be told the I’d be emailed directly from the documents team…. Then I don’t hear anything from them…. Feel like I’m just being sent round and round in circles by robots it seems?
Dear Daniel,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Have you accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela