The Pokies Casino - Player struggles with deposit issues.

I was charged again for my deposits and no one would email me back or get in contact with me.

Dear Thydoan219,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with The Pokies Casino. I’m afraid I will need more information regarding your problem.

• When was the last time you deposited in the casino?
• Could you please explain what the disputed amount represents in this situation?
• When was the last time you were in contact with casino support and what did you discuss?

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear Thydoan219,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They resolved the last issue but I'm waiting on a response for the issue before thank you

Could you be more specific?

You only specified one issue with the casino about unexpected charges after you deposited.

Dear Thydoan219,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.