The Pokies Casino - Player’s withdrawal and deposit are delayed.

Dear Lucindafire,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Have you contacted your bank regarding the deposit you made, but wasn't credited to your casino balance?
• When was the last time you successfully contacted casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have successfully withdrawn thousands from the site. I can attach a copy of my bank statement with high lighted amounts I have received. Fully verified and no bonus was used.

I have the emails, would you like me to screenshot and upload?

Thank you very much, Lucindafire, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Lucindafire,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite The Pokies Casino to join the conversation and participate in the resolution of this complaint.

Dear The Pokies Casino,

Could you please provide an update on the issue affecting deposits and causing the delay with the player's withdrawal?

Best wishes,

Dominika

Casino.Guru

I believe you are telling false statements. If that be the case why didn't I receive that in the man emails I got from the pokies.net.

This is really effecting my mental health. The treatment received from the pokies.net I wouldn't be wasting my time if I did already receive my winnings. The pokies.net should be closed down. Many people have experienced the same thing I even joined a telegram group of atleast 10 others who are going thru the same thing.

Hey do you have an email address I can possibly send you all the screenshots too of the multiple conversations I have had with pokies.net? I can only upload 5 attachments at a time.

This is a screenshot of the withdrawal. Then when I went online to pokies.net to check on the progress as I had yet received the fund in my bank account. The site had that red banner on the top of it site. Waited days for it to come back to normal. To be able to contact them on the 24/7 chat. Which is false. It took over 24 hours to receive a reply back on the pokies.net sites chat.

Hello, Lucindafire, have you received the payment?

Dear Lucindafire,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.