The Pokies Casino - Player’s winnings have been lost.

I played on the pokies.net site and had gained $3700.00 at around 12pm roughly, only to come back to it all gone. I had tried to explain that I wasn’t using my account for the rest of the day and they acted like I spent it all myself. They sent screenshots of how my account was cancelling withdrawal requests and spending it back through to the machine when I explained I wasn’t using my account. I changed my password since.

Dear JoeDirt,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.

Could you please forward the player's history and the authorization journal (logs showing from which IP addresses players accessing their accounts) to tomas@casino.guru? Thank you very much in advance.

I apologize, but in the event that your login has been compromised, there is limited action that we can take. Regrettably, cyber crimes are becoming increasingly common, and our best advice to all players is to exercise additional caution with regard to suspicious emails and safeguarding their login details.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear JoeDirt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.