The Pokies Casino - Player's deposits have not been credited or refunded.

Same problem as Royal reels. 2 deposits weren't credited or refunded. 1x20 1x30 and not able to communicate with anyone at the casino after multiple attempts

Dear cpsaunders88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

 If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if these were your first deposits in this casino?

Have you contacted your payment provider already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi V, I have been playing at this casino for many months. Probably over 20k in deposits. So my bank has issued the funds. There's nothing they can do. Because it was a payid deposit, there has been some problems with the funds being credited. They said it would be refunded...but it never has.

Do I understand correctly that the casino promised you to refund the deposits? Do you have any email communication regarding the refunds? If you do, please forward it to veronika.l@casino.guru. Alternatively, you may post screenshots here.

NA THEYRE FUCKED UP. TOLD ME THEYD PAY ME THEN ASKED FOR MY COMPLETE BANK STATEMENT.

IM NOT GIVING THEM SHIT, THEYRE THIEVING SCUM. REMOVE THEYRE SAFE RATING. COS THEYRE NOT. IM DONE WITH THEM AND THEPOKIES.NET FLYING UNDER THE SAME BANNER PULLED EXACTLY THE SAME SHIT ON THE SAME DAY FOR THE SAME AMOUNT. COINCIDENCE??? I THINK NOT.

Dear cpsaunders88,

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Please understand that the casino is eligible to request a bank statement to check if the lost deposits were returned to your bank account or not. If you do not wish to provide the casino with the necessary documentation, I am afraid there is not much we can do to help you.

Dear cpsaunders88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.