The Pokies Casino - Player's deposits are not credited.

Made 4 deposit on thepokies86.net none were credited to my account ticket number 271792 been 3 weeks nothing done about it not resolve still investigating I want my money back

Dear Fishe7876,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if they were your first deposits in this casino?
• Please forward your payment receipts to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi thankyou for responding si quickly no these are not my 1st deposit I've been using the site for sometime they have always been good to me if there was a problem but this has just taken far too long the payment have all gone through nothing is on. Hold from my bank it's is on there end. The transition were completed but thepokies86.net didn't credit my account it is with there payment provider but I've contacted them everyday just told the same thing I'll forward you my transition and my bank statement 4 deposit $50 s40 $40 and $30 in total I did more deposit on the same day some went in on my account but none of these ones did thanks heaps for your help I have more ticket numbers as well

There seems to be an open cases regarding a deposit, which has been looked into by the Providers and the agents will get back to you with solution as soon as possible.

I completely empathize with your frustration, Fishe7876. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 6 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Dear Fishe7876,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes still ongoing into the 4th week now everything has been provided bank statement transaction receipt extra I've spoken with the casino I said I just want to play credit my account or refund me it's only $160 still hasn't been resolved I asked can I have some free spins or some credit because I wanted to play and they told me I had accumulated $100 in which the put on my account with a 60x wager at least this was something 1st step they have took to make it better but I had to ask them to do something still nothing about the deposit so I'm still waiting thankyou for your assistance

Still norhing

Hi Fishe7876,

I regret to learn that your deposited funds have not yet been credited to your casino account. Before we reach out to the casino on your behalf, could you please send us your bank statement from the date of the deposit until today? This will serve as evidence that the funds left your account and were not refunded.

Thank you.

I have already sent all these to you iyou have already requested these in my 1st message to you

Hi Fishe7876,

I have received your bank statement for the period from March 22nd to April 20th. However, I need a more recent bank statement covering the period from April 21st to today to support the evidence that you still haven't received your deposited money back.

Thank you in advance.

Dear Fishe7876,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Been reaolved

Beenreaolved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Fishe7876, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru