Home Complaints The Pokies Casino - Player’s deposit has never been credited to his casino account.

The Pokies Casino - Player’s deposit has never been credited to his casino account.

Amount: A$281

The Pokies Casino
Good reputation
Submitted: 19 Nov 2022 | Resolved : 23 Nov 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Australia has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Public
2 weeks ago

ive been playing thepokies.com there was no issues with the first few deposits until recently on my last deposit I made $281.44 to thepokies.com there was error with the deposit so I contacted the support they told me wait 3 to 7 days once your bank releases the money contact us and we will investigate it further and now I have tried to contact them with no response or I can’t even reach their customer support at all like I said it when I go to the bottom left hand corner to contact support it won’t even give me the option to contact them where as before all this incident it did allow me to talk to support

Public
2 weeks ago

Dear Salee1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward full payment detail (not only a screenshot of the transactions overview) to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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2 weeks ago

Hi Petronela

i appreciate you and Casino Guru for taking the time to hear my case regarding my issue with thepokies.com no this was not my first deposit as in the beginning the deposit through thepokies.com I using PayID which was fine until i made a minor mistake not putting the reference number for details along with my PayID so they put a ban on my PayID deposit so that was my fault but I just wished the casino made that more clear with us customers about that as I feel it’s very harsh to your PayID ban just for a reference number. Apart from that I was very happy satisfied with the casino until the PayID ban the customer support said they can’t lift the ban cause they have nothing to do with PayID so you have start using ur credit card which I did i can say their credit card depositing site is not very good compared to other casinos as I made a few deposits I would errors or not successful on the first attempts sometimes I can’t remember but after a few the last deposit didn’t credit to my account so I contacted the support they said it was issue on my bank so I had to wait 5 to 7 days to until my bank release the funds and then contact them so they can investigate further. I also like to say their customer support is not very user friendly

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2 weeks ago

Hi Petronela

I just wanted to notify you guys i have just found out thepokies.com have just fixed my deposit funds and decided to close my account which I don’t mind or care for it’s just funny how they only resolve my problem only when I had to reach out to you guys why couldn’t they have fixed or resolve my problem without me having to ask but any way it doesn’t matter the main thing is they have fixed this .

I just want to say thank to you guys I really do appreciate the work and effort you guys do thank you so much again

Public
2 weeks ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Salee1981, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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