The Pokies Casino - Player’s account was restricted due to a friend's linked bank account.

As you can see from my live chat I had no idea what was happening with the bank accounts, my friend leasha was sitting next to me and to save time putting it from my bank to the website she just sent it straight to website

In no way did I think it linked her bank account onto my account, I just assumed it was like any payid transfer, once I saw my acc was changed I messaged straight away to have resolved i am so sorry for not reading the terms and conditions

Please unrestrict my account so I can continue to play and withdraw my winnings

Yhe 350 withdrawal plus the extra 30 I sent before I knew I was deactivated, was really what I am so upset about after spending so much, and now I don't know whether i will receive it or not

Surely you can see it was a mistake that once i was aware of, tried to contact live chat on how to get it fixed up, I have tried everything I can. It it hurts me because I'm a good person and, really hope another good person on that end that's can understand 👍

Dear sammorley0606, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

4. You may only use your own personal credit/debit card or other payment methods to fund your account. On occasion, we will allow such activities but it must first be brought to the attention of support staff and accepted at our discretion.

Furthermore, please check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards, 

Veronika

Dear sammorley0606,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.