The player from Australia had an issue with The Pokies Casino where his account became inaccessible after he won 50k and made a successful 9k withdrawal request. The player was unable to contact customer support. Despite our attempts to mediate, the casino did not provide any further evidence or response. As a result, we had to close the complaint as unresolved. The player's deposit of $250 remained unrefunded.
The Pokies Casino - Player's account has been deleted after substantial win.
Black points: 250
Amount: A$250
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
The Pokies Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
8 months ago
Public
Public
9 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Sensitive attachment
Sensitive attachment
9 months ago
What does that mean for the money they owe they haven’t even refunded the $250 I deposited before the pay if went down they are scammers.
Public
Public
9 months ago
Dear 8sdmtfbjtf, unfortunately, I have not received any further evidence from the casino therefore I will have to close this complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I am sorry we could not be of more help on this occasion.
Best regards,
Peter
