HomeComplaintsThe Pokies Casino - Player's account has been deleted after substantial win.

The Pokies Casino - Player's account has been deleted after substantial win.

Black points: 250

Amount: A$250

The Pokies Casino
Safety Index:Low
Submitted: 16 Jan 2024 | Unresolved : 29 Feb 2024
Unresolved Our verdict

Insufficient evidence from casino

UNRESOLVED

Case summary

8 months ago

The player from Australia had an issue with The Pokies Casino where his account became inaccessible after he won 50k and made a successful 9k withdrawal request. The player was unable to contact customer support. Despite our attempts to mediate, the casino did not provide any further evidence or response. As a result, we had to close the complaint as unresolved. The player's deposit of $250 remained unrefunded.

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9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public
Public
9 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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9 months ago

What does that mean for the money they owe they haven’t even refunded the $250 I deposited before the pay if went down they are scammers.



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9 months ago

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9 months ago

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9 months ago

Dear 8sdmtfbjtf, unfortunately, I have not received any further evidence from the casino therefore I will have to close this complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

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