The player from Australia faces account closure at Thepokies.net due to allegations that their bank account details were used for another account. Despite completing hundreds of transactions, the casino permanently closed the account without processing a withdrawal of 560.
The Pokies Casino - Player's account has been closed without payout.
Amount: A$560
The Pokies Casino
Safety Index:LowSafety Index
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Case opened
Current status
Waiting for player to reply
6d 3h 24m 21s
Case summary
20 hours ago
Public
Public
23 hours ago
Thepokies.net allege that my bank account details were used for another account in June 2023! I have made 100’s of transactions since then and suddenly last night they permanently closed my account without paying out 560 which I had withdrawn. They just keep saying the system did it! This is outrageous.
Public
Public
20 hours ago
Dear Nothappy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long you were a casino player and when exactly your account was blocked?
- Could you please explain if you used the same bank account for deposits during the time you were a player on this website?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please send me your interaction with casino support related to the issue? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Nothappy has 6d 3h 24m 21s to reply
