The player from Australia had experienced a problem with the last transaction during multiple deposit attempts in a day. The player had been unable to reach the casino's customer service. However, the issue had been resolved when the funds were returned to the player.
The Pokies Casino - Player faced issue with payment method.
Amount: A$80
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
The Pokies Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
this was my 3rd or so deposit for the day.
All others credited like normal.
Last attempt via Payid was sent from my account, I waited till the morning and received an email from bitunivex about the termination of my payid.
Another party is Argenic. I would normally get an email from both stating payment was successful, but there has been nothing apart from the closing of the Payid I use.
the email came after the Payid has I assume been shutdown.
Public
Public
11 months ago
Dear NZOWN84,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue. I’m afraid I will need more information regarding your problem.
- Please could you elaborate on how the issue is related to the casino?
- Have you tried to discuss the issue with the casino? With what result?
I will be waiting for your reply patiently.
Best regards,
Tomas
Public
Public
11 months ago
To deposit with payid via bitunivex, and argenic, before pokies.net credits it.
unable to reach service at the casino at this stage.
Public
Public
11 months ago
Dear NZOWN84,
I'm glad to hear that yourfunds have been returned. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
