The player from Australia reported that money had been deducted from his bank account but had not been credited to his casino account. Despite attempts by the Complaints Team to gather more information and extend the response time for the player, no response was received. Due to this lack of communication from the player, we were unable to proceed with the investigation and had to reject the complaint.
The Pokies Casino - Deposit from player not credited to casino account.
Amount: A$80
The Pokies Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Money was taken via pay id from my bank but not deposited to my
account,keeps saying currently down
Public
Public
10 months ago
Dear tmacnthat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
- Could you please share a screenshot of the error?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
