The player from Australia reported that money had been deducted from his bank account but had not been credited to his casino account. Despite attempts by the Complaints Team to gather more information and extend the response time for the player, no response was received. Due to this lack of communication from the player, we were unable to proceed with the investigation and had to reject the complaint.
The Pokies Casino - Deposit from player not credited to casino account.
Amount: A$80
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
The Pokies Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Money was taken via pay id from my bank but not deposited to my
account,keeps saying currently down
Public
Public
11 months ago
Dear tmacnthat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
- Could you please share a screenshot of the error?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
