The player from Germany suspected unfair gaming practices at the online casino, specifically with the Temple Tumble game. They complained about the irregularity numerous times and requested a review of their gaming history, but no actions were taken. No evidence was provided by the player to substantiate the claims. We advised the player to cease playing the game and consider closing the account if dissatisfied with the casino. The complaint was rejected due to a lack of supporting evidence.
The Clubhouse Casino - Player suspects unfair gaming practices.
Amount: €1,500
The Clubhouse Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
The Clubhouse Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 months ago
Public
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6 months ago
Translation
I know I won't get justice anyway, because I don't have any proof. Everything was going normally with the Temple Tumble game for weeks, until I won a substantial amount. Since then, the game hasn't been behaving normally at all. The way the stones are falling now can't be a coincidence. I know there's some deception going on. I've complained a thousand times already, telling them to look at my game history, but nothing is done. We, the players, can't take any action against it. I'm losing my money in a way that isn't fair or just. Something needs to be done about this immediately.
Automatic translation:
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6 months ago
Dear Andi02,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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5 months ago
Translation
What should I forward, I have nothing to forward. I know that it is being manipulated. The game ran completely normally for weeks, sometimes winning, sometimes losing. Since I won a large amount twice, everything has changed. You only lose, you rarely get into bonus rounds, you only win small amounts in bonus rounds, the game always runs the same way. If you win more than 10 euros or you come out of the bonus round, you know exactly that nothing will come in the next 15-30 rounds. I already knew beforehand which stones would come next because they ruined the round. I can't really explain to you what I experienced and am still experiencing. Since my first message, it has continued in the same way. Even today I lost 200 euros in the game in 20 minutes because nothing came at all. In other casinos the game runs completely differently. Nobody believes me, nobody checks, nothing, they don't do anything.
Automatic translation:
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5 months ago
Without any proof, it's impossible for us to confront the casino.
If you believe the game is not functioning properly our only advice would be to stop playing the game to avoid further frustration.
I can see this is your third complaint against this casino. Please understand if you are unhappy with the casino, it might be a good idea to close your account there.
Without any evidence for you to provide in this situation, we are forced to reject your complaint due to lack of evidence.
Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
