The player from Germany cannot access his account at the Clubhouse Casino for several days, receiving a message about location restrictions. Despite being told he won a tournament prize, access remains blocked. The support team mentioned maintenance, but it's been 7 to 8 days without further contact.
The Clubhouse Casino - Player's access to account is restricted.
Amount: ??
The Clubhouse Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 49m 36s
Case summary
1 hour ago
Public
Public
18 hours ago
Translation
Dear Sir or Madam, I have been trying to log into the site for several days without success. It always says
You cannot access the Clubhouse Casino from your current location.
If you believe this is a mistake, please contact us.
I was also told I won a prize in a tournament, and then when I tried to log in, I couldn't get access anymore.
I contacted support and was informed they were performing maintenance, but it's been 7 or 8 days now. I was supposedly issued a ticket, and I was promised I would be contacted, but that was 3 to 4 days ago. Maybe you can help me.
Automatic translation:
Public
Public
4 hours ago
Dear Olli20,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
How long have you been playing at The Clubhouse Casino? Is this the first time you've experienced difficulties accessing the casino website?
Have you tried clearing your cookies, cache, and internet history, as well as accessing the casino website through a different browser or device?
Have you communicated with the casino's customer support via chat only, or have you also reached out via email?
Lastly, could you kindly specify the balance in your account the last time you were able to access it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
