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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Dear CasinoGoddess29I fully understand your unwillingness to deposit money in... 1 year ago
Dear ColemansBet,I'm glad to hear that your issue has been resolved successfu... 1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 year ago
Dear kalaman89,I'm glad to hear that your issue has been resolved successfull... 1 year ago
Dear simonecald7,although I got in touch with the casino's management via Sky... 1 year ago
Dear nITRUSKy,After a thorough review of your case, we have to agree with the... 1 year ago
Dear Sneza77,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
I have tried to contact the casino repeatedly but had no success. I’m afraid ... 1 year ago
Dear cherylwelch80,I have tried to contact the casino repeatedly but had no s... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
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