The player from the United Kingdom has been experiencing difficulties with the payout of his winnings for more than a year. Unfortunately, all his attempts to withdraw his balance have been unsuccessful. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Mr Sloty Casino - Player’s withdrawal is delayed for more than a year.
Black points: 687
Amount: £12,500
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
I’ve a balance of £12500 which I’ve been trying to withdraw for over 12 months. Withdrawals ’await’ for weeks then once 90 days is up I get contacted to say an error occurred and to resubmit, then the whole process starts again.
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1 year ago
Dear DODDSYONE,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. You may check our failed attempts to negotiate here.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I genuinely hope your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
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1 year ago
Dear DODDSYONE,
Thank you for providing me with the requested screenshot.
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
