Lapilanders Casino - Player’s struggling to complete account verification.

Terrible casino! Avoid them requiring more and more documents!

Dear ajuntti, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Hi, I sent in the first 3 that are on the page! Address proof and ID proof and e Wallet! It was approved! Then they asked for proof from my telecom operator that shows my phone number and then a photo of my face with my driver's license! I now saw that they were approved! And according to the support now, they must pay out! So maybe it will work out! According to what I read, they wrote an answer to another player that it is the last two documents they require, I can trust that!! Even if they now pay out, I will avoid this casino! You should preferably not win big with them! Then you seem to have problems! etc. AndreAs

Now I hope for payment today! At 5pm today, 48 hours have passed! Very long drawn out process!

Dear ajuntti,

Thank you for the update. Can you please confirm that your account is now fully verified?

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven’t received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Oki thanks this case is Done

Hi, I have received my payment and I am closing the case

Dear ajuntti,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru