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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Dear HGG95,I'm glad to hear that your issue has been resolved successfully. I... 1 year ago
Thank you very much, pyaephyoaung5384, for providing all the necessary inform... 1 year ago
Dear shaky1972 and Vulkan Vegas Casino representative,Following a comprehensi... 1 year ago
Dear mackgino8,I'm glad to hear that your issue has been resolved successfull... 1 year ago
Dear emmanuelmoreno221,We are extending the timer by 7 days. Please, be aware... 1 year ago
Thank you very much, nikowein1980, for providing all the necessary informatio... 1 year ago
Dear bebediogo,Unfortunately, I would like to inform you that since this casi... 1 year ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 1 year ago
Thank you very much, thomash95, for providing all the necessary information. ... 1 year ago
Dear Lopesrez,I'm glad to hear that your issue has been resolved successfully... 1 year ago
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