Dear benzj044,
Thank you very much for submitting your complaint. I'm really sorry about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.
Could you please advise if you still see the bonus as active in your account or is it completely gone?
Do I understand correctly that you discussed this issue with customer support? If so, please forward any relevant communication between you and the casino regarding your problem to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear benzj044,
Thank you very much for submitting your complaint. I'm really sorry about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.
Could you please advise if you still see the bonus as active in your account or is it completely gone?
Do I understand correctly that you discussed this issue with customer support? If so, please forward any relevant communication between you and the casino regarding your problem to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika