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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Thank you very much, ston98dd, for providing all the necessary information. I... 1 year ago
We’ve reopened this complaint at the request of grumpymonkey0617.Dear grumpym... 1 year ago
We've reopened the complaint at the request of yvw7v62g9q. He sent us the fol... 1 year ago
Dear alidida,After a thorough discussion with the casino, we decided to rejec... 1 year ago
Dear kingdms,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
Dear Oscar_10,I'm glad to hear that your issue has been resolved successfully... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Thank you for the update.As you might know, our forum Casino.Guru, deals with... 1 year ago
Thank you very much for your reply.As you might know, our forum Casino.Guru, ... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
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