The player from Spain had attempted to deposit 80 euros into Megapari Casino. The transaction had been rejected even though the amount had been deducted from his bank account. Despite having reached out to the casino's customer service, he had still been awaiting a resolution and had feared not being able to recover the funds. We had suggested that the player contact his bank to track the payment. The casino had requested a bank statement to investigate further. After the player had provided the necessary documentation, the casino confirmed that they had been unable to process the deposit and had refunded the amount. The player had confirmed that he received the refund, resolving the issue.
Megapari Casino - Player's deposit has not been credited to his gaming account.
Amount: €80
Megapari Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Yesterday I deposited an amount of 80 euros to megapari. Normally when i deposit the amount is credited instantly to my balance. This time is wasn't. It was rejected by their operator meanwhile the money was taken from my bank account.I have been waiting over 24 hours and when i ask them on live chat they say that the financial department is taking a look and that they can’t do anything more than that. It is really weird and i feel like I’ll never get that 80 euros back and i really need it.
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1 year ago
Dear Oscar_10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 year ago
So I should i contact my bank about that transaction? But what can my bank do? I don’t think they can change anything since I believe the money is in the casino’s bank but they are doing all of this because they don’t want to give me my money. My bank is not the problem, please talk with the casino about it.
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1 year ago
Hello Oscar and CasinoGuru team.
Dear player,
We sincerely apologize for the delay in receiving your deposit. We understand that this is not the level of quality we strive for. Our team is actively investigating your case and will provide a solution soon. Thank you for your patience.
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1 year ago
They say their team is actively investigating but it has taken them 2 days and still no Anwser! So no they are not investigating anything, they are delaying the process purposely, scammers
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1 year ago
Hi Oscar.
We apologize for the length of time it has taken to resolve your issue.
I want to assure you that I have taken personal control of your case and will ensure that it is resolved.
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1 year ago
Dear Megapari Casino, thank you for getting in touch with us.
Dear Oscar_10, have you contacted your bank regarding your lost deposit? The bank would be able to track the payment and inform you if the money left the account.
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1 year ago
Yes it left the account! I told you i dont have the 80 euros anymore in my bank account, I attached the photo here for you to see. They also took from me 86 euros meanwhile the deposit was only 80 euros. These are thieves, one week and still nothing new, just please let all the people on this platform know that this casino is not reliable and should be closed. Bunch of scammers, they should go to jail.
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1 year ago
Hello.
Dear Oscar and the CasinoGuru team.
We apologize for the length of time it has taken to resolve this issue.
We want you to know that we are actively working to resolve this situation. We just need a little more time.
Thank you for your patience.
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1 year ago
Hello Oscar.
Dear Oscar, we have contacted our payment department and clarified the necessary information.
We need a bank statement that clearly shows the movement of your funds.
We refer to your request for a deposit of 80 EUR from 2023-09-25 via saltarpay
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1 year ago
I sent you the bank statement for the transaction in the live chat. Check it please, i can’t send here as a file, I’ll attach a screenshot of it.
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1 year ago
Hello.
Dear Oscar, we have forwarded the bank statement to our colleagues. We will update you in a discussion about this complaint as soon as we have any information.
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1 year ago
Hello.
We have thoroughly investigated the matter, contacted our payment department, and clarified all the necessary information.
Unfortunately, we were unable to process your deposit and credit it to your account.
This payment has been refunded and the funds should have been returned to your card.
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1 year ago
Hello, I can confirm that i have received the 80 euros successfully in my bank account! So the case is solved!
Thank you.
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1 year ago
Dear Oscar_10,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
