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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Dear enzo260400,Unfortunately, we have come to a point where we are not able ... 8 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 8 months ago
Thank you very much, luizbsb, for providing all the necessary information. I ... 8 months ago
Thank you for your emails. I have reviewed the screenshots as well as the vid... 8 months ago
Thank you very much, Alprince2001, for providing all the necessary informatio... 8 months ago
Thank you very much, katerinampimpa1, for providing all the necessary informa... 8 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 8 months ago
Thank you for the update.As you might know, our forum Casino.Guru deals with ... 9 months ago
Dear CasinoBob,I'm glad to hear that your issue has been resolved successfull... 9 months ago
Dear Verde Casino representative,Thank you for getting in touch with us and p... 9 months ago
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