The player from Germany had trouble withdrawing 700 Euros from the casino. He had submitted the required documents on February 4th and was still awaiting processing. The player was also suspended from the chat service and was confused about the status of the casino, which appeared to be listed as closed on multiple platforms. Despite our attempts to communicate and extend the response time, the player did not provide further details or responses. As a result, we were unable to investigate further and had to reject the complaint.
Paris Casino - Player's withdrawal is delayed and the account has been suspended.
Amount: €700
Paris Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello, I wouldn't normally submit a complaint, but the behavior of the casino has forced me to do so. I submitted my documents on FEBRUARY 4th, but since then, nothing has happened. I tried to ask in the chat how long the casino will take to process them. Despite repeatedly asking, the chat did not provide me with an answer at all, but instead said "byebye" and suspended me from chatting. I can email you the chat so you can see what I mean. I have requested withdrawals multiple times, but they have been cancelled. Currently, there is a pending withdrawal of 700 Euros. What also confuses me is that Askgambler and LCB have listed the casino as closed. When I asked the chat about this, they simply said they didn't know anything.
Automatic translation:
Public
Public
3 months ago
Dear yasin61,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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