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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Fritz

English
Dear duylong021089,I'm glad to hear that your issue has been resolved success... 1 year ago
Thank you very much, Skylessn55, for providing all the necessary information.... 1 year ago
Dear ajuntti,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
Dear DODDSYONE,Thank you for providing me with the requested screenshot.Unfor... 1 year ago
Dear Jelmar,Thank you for providing me with the requested screenshot.Unfortun... 1 year ago
Dear ryandurkey,Unfortunately, we have come to a point where we are not able ... 1 year ago
Dear LJ2023,I have tried to contact the casino repeatedly but had no success.... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
I have tried to contact the casino repeatedly but had no success. I’m afraid ... 1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 year ago
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