Our team
NEXT

Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

ico_compl_waitingico_compl_waiting87
ico_compl_waitingico_compl_waiting
63
386
802

Complaint replies by Veronika Fritz

English
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear Mika777,I have tried to contact the casino repeatedly but had no success... 1 year ago
I'm sorry you had to wait so long without proper communication from the casin... 1 year ago
Dear qxa5608,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear elhaddadel,I'm glad to hear that your issue has been resolved successful... 1 year ago
Dear Blendaxavier,I'm glad to hear that your issue has been resolved successf... 1 year ago
Dear musikah695,I have tried to contact the casino repeatedly but had no succ... 1 year ago
Dear like420skywalker,I have tried to contact the casino repeatedly but had n... 1 year ago
Dear masato6613,I'm glad to hear that your issue has been resolved successful... 1 year ago
Show More Complaint Replies (+10)
1...403 404 405...407
Go to pageof 407 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news