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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Fritz

English
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear Paulnathaniel,I'm glad to hear that your issue has been resolved success... 1 year ago
Disappointingly, it appears that the issue of delayed payments has not been r... 1 year ago
Disappointingly, it appears that the issue of delayed payments has not been r... 1 year ago
Disappointingly, it appears that the issue of delayed payments has not been r... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear rafbandi33,I'm glad to hear that your issue has been resolved successful... 1 year ago
Dear Bruno619,I'm glad to hear that your issue has been resolved successfully... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear luis190117morq,I'm glad to hear that your issue has been resolved succes... 1 year ago
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