Ruby Slots Casino - The player's withdrawal is delayed.

I deposited 100 twice and used the bonus where you don’t have to have a curtain number of plays. Ie 30x. D+b

i was told the withdrawal with bitcoin would be 5 working days. It has been 10 working days and my withdrawal has not been approved. They told me 7 when 7 days came and then they said the first day didn’t count. Now it is 10 working days but they said don’t check until Monday cause they don’t do stuff on the weekends. It’s Thursday…

Hello thomasmbrown87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I used a bonus the bonus is included in the photos. My account is verified. I’m not sure when it was but I can send you a photo of the verification. I spoke with them yesterday and today and they keep passing the buck. They told me it would be approved in 5 working days. Ok. Then it was moved to 7. When I hit 7 I was told the first day didn’t count. On the 8th day they kept having me speak to other people. It’s only like 450 bucks but it’s madness that they take deposits in 10 seconds and withdraws take forever

Btw thanks for the help

That’s the bonus I used. It was also %260 of the $100 dollars I deposited. So 700 (the money I was withdrawing) - $260 equals $440

Also it’s not $200 it’s $440

Thank you thomasmbrown87 for all the information provided. I will now forward your complaint to my colleague Veronika (veronika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear thomasmbrown87,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. Regarding your last comment, have you requested a withdrawal of $200 or $440? Please let me know so I could correct the disputed amount in our header if necessary.

Now I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of Ruby Slots Casino to join the conversation and aid in the resolution of this complaint.

It’s 440. My deposit has been approved but not paid. I was told on multiple occasions that it would take 5-7 business days to approve and it ended up taking 14. The staff seem like it’s a chore to check on my account

Sorry 460

Greetings all,

Just confirming that payment was released on the 21st of March via Bitcoin and has been confirmed delivered in Blockchain Explorer. After the $25 service fee and deducting a disputed credit card deposit of $45 the total amount sent was $390.

Best wishes,

Nick and Ruby Slots

Dear Nick, thank you for the information.

Dear thomasmbrown87, can you please confirm that you've received the payment?

Dear thomasmbrown87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.